A self-service diagnostic for warehouse managers, auditors and supply chain leaders. Score your operation across three pillars — Inbound, Fulfilment and Maintenance — aligned to the Indo-Pacific Health & Supply Chain DTAC Warehouse SOP framework. Receive an instant compliance tier, sub-area heat-map, KPI gap analysis and a structured remediation plan.
Identify the warehouse and the person performing the assessment. The date is auto-populated and the assessment ID is generated for traceability.
Score each control on a 0–3 maturity scale. Use Not Applicable for controls that genuinely do not apply (e.g. cold chain in an ambient-only facility). N/A items are excluded from your score.
Provide your warehouse’s actual performance metrics. These are benchmarked against SOP-recommended targets in your final report. Leave blank if not currently measured.
A reference guide explaining how this tool scores warehouse maturity, what each tier means, how KPIs are evaluated, and the limitations you should bear in mind when interpreting the results.
This Warehouse Operations Benchmarking & Compliance Tool is an open-source diagnostic designed and maintained by FreightFox.ai. It is offered freely to warehouse operators, supply chain leaders and auditors as a structured first look at operational maturity.
It is not a substitute for professional audit. Self-assessment results reflect the assessor’s view at a single point in time and may not capture every nuance of your operation. For deeper interpretation, gap remediation, implementation support or independent review, please consult internal subject-matter experts or reach out to the FreightFox team.
Where the SOPs come from and who they were written for.
The control framework underlying this tool is derived from the Warehouse Standard Operating Procedures (2020) published by the Indo-Pacific Health & Supply Chain Data & Technical Assistance Centre (DTAC), in consultation with The mSupply Foundation and Beyond Essential Systems.
The original SOPs were designed for National Medical Stores in Pacific Island Countries managing health commodities through the mSupply electronic Logistics Management System (eLMIS). For this tool, the framework has been generalised and re-phrased to apply to any warehouse operation — pharmaceutical, FMCG, manufacturing, e-commerce, 3PL, cold chain, or hazardous goods. SOP-specific terminology (e.g. “mSupply”, “DDA Coordinator”) has been retained where it adds clarity and replaced with generic equivalents (“WMS”, “Controlled Substances Coordinator”) elsewhere.
Three pillars, fifteen sub-areas, one hundred and six controls.
A 0–3 scale per control. N/A items are excluded from the denominator.
| Score | Level | Meaning |
|---|---|---|
| 3 | Fully Implemented | Process is documented, consistently followed, and actively monitored with KPI tracking. |
| 2 | Mostly Implemented | Process is in place with minor gaps in execution, documentation, or monitoring frequency. |
| 1 | Partially Implemented | Process exists in ad-hoc form or is planned but not consistently practised. |
| 0 | Not Implemented | No process, no documentation, no consistent practice for this control. |
| N/A | Not Applicable | Control genuinely does not apply to your operation (e.g. cold chain in an ambient-only facility). Excluded from scoring. |
How sub-area, pillar and overall percentages are calculated.
Where you land on the overall percentage determines your maturity tier.
| Range | Tier | Interpretation |
|---|---|---|
| 90–100% | Best-in-Class | Mature, monitored and continuously improving. Sustain through internal audit and peer benchmarking. |
| 75–89% | Compliant | Solid SOP adherence with isolated gaps. Focus on closing the lowest-scoring sub-areas. |
| 60–74% | Developing | Foundation in place but execution inconsistent. Prioritise documentation, training and KPI tracking. |
| 40–59% | Needs Improvement | Significant gaps across multiple SOP areas. A structured corrective action plan with clear ownership is needed. |
| 0–39% | Critical Gap | Foundational controls missing. Immediate executive attention required — stock integrity, compliance and safety may be at risk. |
Each KPI is benchmarked against an SOP-derived target with three possible statuses.
KPI targets are taken from the SOP’s “Performance Indicators” sections — for example, the SOP recommends customs clearance within 7 days, monthly 20-item random audits, and ≥95% availability of critical items. A complete list of KPIs and their targets is shown on Step 3 of the assessment.
What this tool can and cannot tell you.
How to get the most out of this tool.